Shipping policy

Last updated 5 November 2026

How we ship

Every order ships by tracked service only. You receive a tracking link by email the moment it leaves us; tracking usually goes live within 24–72 hours of dispatch.

We do not ship to PO boxes or military addresses (APO, FPO, DPO).

Where we ship and what it costs

  • United States — Tracked, 3–6 business days: $5.99, free on orders of $65 or more. Express, 2–3 business days: $12, free with The Collection.
  • United Kingdom — Tracked, 5–10 business days: $3.99, free on orders of $65 or more. Import duty is paid by us.
  • Canada, Australia, New Zealand — Tracked, 5–10 business days: $5, free on orders of $110 or more.
  • Europe and all other served countries — Tracked, 5–10 business days: $5.99, free on orders of $65 or more.

Subscription renewals ship at the same rates. The Trio and The Collection always ship free.

Processing

Orders placed before 4 pm Eastern on a business day leave the same day. All other orders leave within one business day (Monday to Friday, excluding US public holidays). During launches, promotions and batch changeovers, processing can take up to three business days; if we cannot ship on time we will email you and you may cancel for a full refund.

Duties and taxes

United States and United Kingdom orders: any import duty is paid by us. Everywhere else, orders ship Delivered Duty Unpaid — import duties and local taxes are collected on delivery, are not included in our prices or shipping, and are not refundable. If a parcel is refused or left uncollected because of duties, we refund the product cost minus shipping both ways once the parcel returns to us.

Wrong address

We can change an address only before the order ships. Keep your subscription address current — renewals ship to it automatically. A parcel sent to an address you entered incorrectly cannot be replaced; if it returns to us, we refund the product cost minus round-trip shipping. UK and EU customers exercising their right to cancel have only the return cost deducted.

Lost, delayed or “delivered” but not received

  • Lost in transit — if tracking has not moved for 10 business days, or the parcel has not arrived 20 business days after shipping, write to us. You choose a free reshipment or a full refund.
  • Marked delivered, not received — check with neighbours and your building, wait 2 business days, then email us confirming nobody at the address has it. We replace one such parcel per household in any 12-month period; further cases must be pursued with the carrier.
  • UK and EU — we remain responsible until the parcel is in your possession or that of someone you nominated. If the carrier cannot prove delivery, we reship or refund. Where parcels to an address repeatedly go missing we may require a signature on future deliveries.
  • Damaged, wrong or missing items — see our Refund Policy. Email within 7 days of delivery with photos.

Contact

Email care@marqueparis.com with your order number. We reply within 2 business days.