Refund policy

Last updated 5 November 2026

The 30-day guarantee

Try MARQUE PARIS for a full month. If it isn't you, one email and you get your money back.

Scope — covers your first order only, once per household. Renewals, later orders and anything bought outside marqueparis.com are excluded.
How to claim — email care@marqueparis.com within 30 days of delivery with your order number, the reason, and one photo of each jar with the lid off.
Opened jars — we refund one opened jar of each scent. No return needed.
Sealed jars — refunded once returned unopened within 30 days of your claim.
Not refunded — gifts (travel tin, mystery scent, express upgrade) and shipping. Free jars from buy-2-get-1 offers and bundle jars are valued at an equal share of what you paid.
Missing information — you have 7 days from our request to supply it, after which the claim lapses.
Subscriptions — a covered claim cancels your subscription from the day we receive it, but not a renewal already charged.

Free scent swap — 14 days

Picked the wrong composition? Tell us within 14 days of delivery and we send a different scent, free, once per order. Keep the jar you opened; return any sealed jar you are swapping with the prepaid label we send.

Damaged, wrong or missing items

Email within 7 days of delivery with your order number and photos (the damaged jar and box, the wrong item's label, or the packing slip with contents). We replace or refund the affected item. Claims after 7 days are not accepted for transit damage unless local law gives you longer.

Returning unopened jars

Unopened jars from a one-time order may be returned within 30 days of delivery. Email first for the return address — jars sent without one may not be refunded. Use a tracked service at your own cost. After inspection we refund the jar price, not shipping. Opened jars and renewal jars cannot be returned for a change of mind.

Subscription renewals

You manage your subscription in the portal. We email you about 4 days before each charge and you can skip, pause or cancel instantly at any time before it. Charged renewals are not refunded for a change of mind, with two exceptions:

Cancelled in time — if you cancelled in the portal before the charge, or emailed at least 7 business days before it, you get a full refund.
Forgot to cancel — email us on the same day as the charge (your time zone) and we will try to stop and refund it before it ships. Not guaranteed; available once per household.

Refund timing

Refunds go to the original payment method within 5 business days of approval. Your bank may take up to 10 further business days to post it.

UK and EU customers

You may cancel a one-time order, or the first subscription order, without giving a reason: email within 14 days of delivery and return the goods within 14 days at your own cost. Refunds include standard delivery and are issued within 14 days of our receiving the goods or proof of return. Not available for jars with a broken hygiene seal; refunds may be reduced for jars used beyond what is needed to test them.

Chargebacks

Please email us before disputing a charge with your bank. Opening a dispute cancels your subscription and we cannot refund the same charge while a dispute is open. Falsely claiming an order was not placed or not received may lead to your account being restricted.